Software Trainer
Who will you be working for?
Voly is a fast growing and industry-leading SaaS business based in Greater Manchester area of Cheadle Hulme with offices in Barcelona and Guernsey.
We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, Voly has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry.
Voly’s software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, provides simple, effective work list and project management solution for yachting.
Continual investment in new technology, like our app, integrated prepaid card, FX/payment systems, and our project integration enable Voly to provide a superior software solution. Voly has also recently added a HR and payroll solution to our extensive suit of products to further support our client's needs.
Voly is proactive about building a unique company culture. We do this by creating a dynamic workplace, forging strong professional relationships with a focus on innovation and business excellence.
If you’re a passionate and driven person who thrives on challenge, you’re who we’re looking for to join our team.
Role
You will join the Training team in the Operations department and will report to the Head of Implementation and you will be responsible for the delivery of live web training to clients all over the world, internal staff training and training content creation. You must be hands-on with a hunger for learning and sharing that knowledge to an engaged audience.
This is a crucial role for Voly as the training and implementation phase of our client’s journey is something that has a huge impact on their overall experience; it is essential to client satisfaction and long-term retention.
We don’t expect candidates to be fully knowledgeable of the Voly product from the outset but being comfortable delivering software training is essential.
Responsibilities
Client Training
Deliver engaging web-based training sessions for clients in line with their profile and requirements. You might also be expected to deliver in-person training sessions in client offices or on yachts across the world.
Work with the Implementation team and Account Managers to ensure that all clients are successfully onboarded and have the tools and knowledge to use the software effectively
Become a Voly software product expert
Internal L&D
Provide internal training for new members of staff and regular training where required to existing Operations staff including training on new Voly features and interpersonal skills
Set up and manage individual training sessions or group training classes; report on results and trends
Training Material (user guides, videos, webinars) & E-learning Management
Produce dynamic videos and written user guides that are easy to follow for external use by clients; deliver webinars on the Voly products.
Work with the Product team to ensure that training material is updated in line with product releases.
Ensure all software feature releases are updated within our accredited E-Learning platform on Absorb.
Create bespoke courses to support L&D projects and help colleagues grow their skills.
Skills and experience
Hands-on, capable of independent learning
Enthusiastic with a positive attitude
At least 1 years’ experience in a training role (or equivalent experience)
Have excellent communication and interpersonal skills to engage effectively with clients, as well as with internal teams.
Have a creative mindset to design engaging content and bring fresh ideas to life.
Be a team player who thrives in a collaborative environment as well as take initiative and are ready to own your work.
Have problem-solving abilities and a proactive approach to identifying and addressing training challenges.
Capacity to clearly articulate complex technical concepts to a non-technical audience.
Desirable
Have experience demonstrating software to end-users
Speaking multiple languages is a plus!
Accounting experience
Any experience in delivering training for financial products